Digital Portfolio Management and CSDM Overview



This is a comprehensive overview and discussion about ServiceNow’s Digital Portfolio Management (DPM) product and CSDM. DPM represents a convergence of managing Service and Application together in one place, and sets the stage for becoming “Digital Product” centric.

Continue the discussion on our community here: https://www.servicenow.com/community/common-service-data-model-blog/digital-product-management-overview-and-csdm-discussion/ba-p/2423031#M16

We have broken down each section below.

4:45 – DPM research and background
6:00 – How to get Digital Portfolio Management and license requirements
7:10 – DPM Demo – the 2 types of portfolios
9:00 – Home page
11:00 – Creating personal portfolios
16:40 – Common way to see Services and Applications
20:10 – Bringing Dev and Ops into the same room
22:05 – Plan, Build, Run, Risk views for Business Application
26:00 – Run tab Business Application vs. Service discussion
30:00 – Risk, info tabs on Business Application
32:35 – Viewing CSDM relationships in the new Node Map diagram
35:40 – Plan, Build, Run, Risk views for Service
36:30 – Enterprise Portfolios, taxonomy structures
41:00 – how do you start, aligning to CSDM
48:00 – Service owner’s new home
53:20 – Recommendations on getting started: divide and conquer
59:15 – Typical challenges when not following CSDM
1:01:00 – How Incident management uses a mature CSDM
1:06:20 – Recommendation Principle CI Classes in Incident Management
1:11:00 – Offering use in Incidents, targeting specific consumers
1:12:00 – Data Foundations – CMDB quality visibility
1:17:05 – Data Foundations – CSDM alignment
1:26:40 – DPM administration and suggestions

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